Our complimentary phone consultation is designed to learn how we can assist you in your selling goals, and provide you with a clear understanding of our business model, expectations, and processes. During this call, we’ll asses your inventory and discuss which items align with our offerings, ensuring you know what we can sell on your behalf. We want to make sure you feel confident and informed as we work together.

We offer convenient collection options to make selling your items hassle-free. Our team can either arrange an in-person meeting to pick up your items directly from your home or provide a porch pick-up service for your convenience. We charge a non-refundable concierge fee based on the quantity of the items we collect. Please note that this fee is determined by the number of items collected, not by the number of items that are ultimately listed for sale, as the decision on what gets listed is at our discretion. Our phone consultation is a great opportunity to ask any questions about items you are unsure about.

Upon receiving your items, our team will conduct a thorough inspection to meticulously detail and document each piece, assessing its condition and determining expected resale value. This process ensures that every item is accurately represented and positioned for success in the resale market.

Within 2 business days of your item intake, we will send you a comprehensive intake summary and listing agreement. This agreement will include all pertinent details about your items, a review of our commission structure (see below), a depreciation schedule, and various options for handling any unsold items.

Once we receive your signed listing agreement, our team will photograph, market, and post your items on our Instagram withing 2-3 business days. We ensure your pieces are showcased beautifully to attract potential buyers!

Once your item is sold, you will receive payment within 2 business days of the sale. Please note that our commission structure follows an 80/20 split, ensuring you receive the majority of the proceeds while we handle the selling process for you. If you opted to widen the market by having us cross-list to third-party markets on your behalf, any additional selling fees will come out of your split.

If an item does not sell within the agreed upon timeframe, you will have three options:

1. Collect your items.

2. We will cross-list the items for you to reach a larger audience, with any additional selling fees deducted from the Seller’s 80% commission

3. Allow us to donate the item on your behalf.

We aim to provide flexible solutions to suit your needs!

For our concierge clients, if you have additional lower-quality items that don’t fit the resale market, we offer a convenient collection service for just $5 per standard-size trash bag. Once collected, we will take the initiative to donate or list these items at our discretion, allowing you to declutter without any additional involvement.

Either party may terminate the Listing/Selling Agreement at any time with written notice. The concierge fee remains non-refundable.