FAQs

You asked. We answered.

  • At Try It On Again, our mission is to provide a seamless and rewarding luxury resale experience through personalized concierge services. We aim to simplify the selling process by offering doorstep collection, expert inventory management, professional photography, and targeted marketing. Our commitment is to maximize the value of your items while promoting sustainable fashion practices, allowing you to effortlessly declutter your wardrobe and getting a return on your investment.

  • Try It On Again might be right for you if you…

    • Have Luxury Items to Sell: If you have high-end clothing, accessories, or designer pieces that you no longer wear or need, this service is perfect for you.

    • Desire Convenience: If you appreciate the hassle-free selling experience, our concierge service that collects items from your doorstep and markets them for you will be ideal.

    • Are Interested in Sustainable Fashion: If you value sustainability and want to contribute to eco-friendly practices by reselling your items rather than discarding them, Try It On Again aligns with your values.

    • Want to Maximize Profit: If you are looking to get the best possible return on your luxury items, our targeted marketing strategies and cross-listing options can help increase your commission.

    • Love Charitable Giving: If you’re interested in donating unsold items to charity, our donation services provide a convenient way to give back.

  • Our comprehensive concierge service includes everything you need for a seamless luxury resale experience. Try It On Again offers a complimentary phone consultation, at-home item collection, thorough intake and inspection summary, transparent listing agreement, straightforward pricing and depreciation schedule, various options for unsold items, and a charity “haul-off” option for lower quality items. With our concierge service, you’ll experience a personalized and efficient way of selling your items, all while enjoying the support and expertise of our dedicated team. For more information, see How It Works.

  • Try It On Again charges a non-refundable concierge fee based on the quantity of items we collect from your home. Please note that this fee is determined by the number of items collected, not by the dumber items that is ultimately listed for sale, as the decision of what gets listed is at our discretion. See our Pricing page for more information.

    To ensure clarity regarding the items collected, we offer a complimentary phone consultation prior to collection, which helps minimize any confusion about which items may not be listed for sale.

    As an added convenience for our concierge clients, we offer a “haul-off” service for lower quality items intended for donation. This service is available at a cost of $5 per bag, making it easy for you to declutter while supporting a good cause.

  • In addition to the concierge fee for collected items, Try It On Again retains a 20% commission fee on all sold items. Unsold items will eventually have the option to be cross-listed on third-party platforms if desired by the seller, and any additional selling fees will be deducted from the seller’s 80% commission. Sellers will be consulted before an item is cross-listed.

  • After an initial phone consultation, we will schedule a two-hour window for the collection of your items. During this time, you have to option to meet with our team in person for a more personalized experience, or you can choose the convenience of a porch-pick up, allowing us to collect your items without needing you to be present. We aim to make the collection process as flexible and accommodating as possible for you.

  • Once we receive your items, our team will conduct an initial inspection to assess their condition and value. Within 2 business days, we will send you an intake summary, along with a listing agreement for your review. After you sign the listing agreement, your items will be posted for sale within 2-3 business days. This efficient process ensures that your items are quickly and effectively marketed to potential buyers.

  • Before listing an item, Try It On Again will provided you with a suggested sales plan and depreciation schedule. After this period, you will have several options for your unsold items:

    • Return: You can choose to collect your items.

    • Cross-Listing: If you prefer, we can cross-list your items on third-party platforms for an additional selling fee.

    • Donation: Alternatively, you may opt to donate the items to charity.

  • Hooray! After an item sells, the seller can expect payment within 2 business days.

  • We specialized in luxury and high-end brands, accepting items that are in new or excellent used condition. Our focus is on ensuring that every piece we offer meets our quality standards, allowing us to provide customers with the best selection of premium items. Whether it’s designer women/men/children clothing, purses, accessories, or footwear, we are committed to maintaining the integrity of the luxury resale market. If you are unsure about an item in your closet you are looking to relocate, please reach out for a consultation. We are happy to help you determine if your items are a good fit!

  • Simply browse our Instagram shop, comment on the item you wish to purchase, and DM us your payment info. For more details, see our pinned IG post about “How to Shop.” If you don’t have Instagram and see an item you’d like to purchase on our website’s Shop page, please send us an email at hello@tryitonagain.com to coordinate purchase.

  • Please note that all sales are final. We encourage you to review all photos and descriptions closely on our Instagram page to ensure you are completely satisfied with the condition and details of an item before making a purchase. If you have questions or require further measurements or information, please don’t hesitate to reach out via DM or email. Your understanding is appreciated!

  • Yes! We ship worldwide. Shipping costs will vary on location, but you can typically expect to add $10 to the purchase price (or more if shipping internationally).

  • Orders are typically processed within 3 business days, and shipping times vary based on your location. If you need an item in a hurry, please DM or email us to coordinate expedited shipping.

  • We accept PayPal, Venmo and Zelle. Once you’ve commented “Mine” on an Instagram post to claim your purchase, please DM us your payment details within one hour. Failure to do so will result in the item going to the next interested party.

  • Our inventory is updated regularly, so be sure to check back often! Follow us on Instagram at @tryitonagain_ and turn on our post notifications so you never miss out on snagging a great piece!